Alyssa Ashley Tonka Musk EDP for women

Shipping Policy

• Free Shipping above Dh.350. For all products
• Dh.20 flat shipping free all other orders
• We serve only in United Arab Emirates.

No hassle return policy

Return

• We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
• Your item must be in the same condition that you received it, unopened, and with intact packaging to be eligible for a return.
• You'll also need the receipt or proof of purchase.
• To start a return, contact us at CustomerCare@PerfumeGallery.ae or call at +9714 572 2121
• If the customer's return is approved, the customer must courier the package to the given address.
• If the above conditions are met, you will receive a refund for the returned products as well as the delivery costs that you originally incurred (except in the case of a partial return).
• You can always contact us for any questions at Customercare@Perfumegallery.ae.

Damages and issues

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
• Exceptions / non-returnable items
• Certain types of items, such as custom products (such as special orders or personalized items), and personal care goods (such as beauty products), cannot be returned.
• Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

• The quickest way to get the items you are looking for is to return the item you have, and once it's accepted, make a new purchase.

Refunds

• We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method.
• It may take up to one week for a product to reach us once it is returned. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product.
• It might take 7-14 days for your refund to be reflected back to your credit card, depending on the return process you went through.
• Cash on Delivery orders can be refunded in store credit or Gift card, as per the customer's choice.